Wednesday, September 9, 2026

The Woman Behind the Register

“Do not neglect to show hospitality to strangers, for by doing this some have welcomed angels as guests without knowing it.” — Hebrews 13:2

There are some people we meet for only a few minutes who somehow manage to stay with us long after we’ve walked away. We may never learn everything about their lives, and they may never know the impact they had on ours, but God has a way of placing certain people directly in our path at just the right moment. I believe Jimmie was one of those people for me.

My husband, daughter, Jamie, and son in law, Thomas, were spending some time on St.  Simons Island when we stopped at Winn-Dixie to pick up a few things for dinner. As I approached the checkout, I noticed the woman working behind the register. Her name was Jimmie, and the first thing that struck me was her age. She was elderly, and there she stood, working as a cashier in a busy grocery store, spending hours on her feet while serving one customer after another. But it wasn’t simply her age that caught my attention. It was her smile. She looked genuinely cheerful, and something about that touched my heart deeply. I found myself wondering why a woman her age was still working. Was it because she wanted to stay busy, or because she needed the money?

As I’ve traveled and gone about my daily life, I’ve noticed more and more older adults working jobs that many of us probably never imagined they would still be doing at their age. They are stocking shelves, working cash registers, greeting customers and doing whatever they can to supplement Social Security and make ends meet. I couldn’t help but wonder if that was Jimmie’s story too.

When it was my turn to step up to her register, I could have simply smiled, paid for our groceries and gone on my way. Instead, I started a conversation. I told her that Jamie and I were visiting the island for a little getaway with our spouses, and before long, our brief exchange turned into something much more meaningful. Jimmie began telling me about her family, her children and her grandchildren. As she talked, I realized there was so much more to this woman than the cashier standing behind that register.

At some point during our conversation, I noticed a gold wedding band hanging from a gold chain around her neck. I told her how beautiful I thought it was and asked if it was special. She smiled and told me it had belonged to her husband. That simple ring suddenly seemed to tell a story all its own. It represented a marriage, a lifetime of memories, a love that had endured through the years and a man she still carried close to her heart. I don’t know how long ago she lost him, but I could see that his memory was still very much a part of her.

Jimmie also told me about a frightening health incident she had recently experienced. She had fallen, lost consciousness and ended up in the hospital. That experience had been a turning point for her family because her children realized she could no longer safely live alone. I could imagine how difficult that realization must have been for everyone involved. Aging has a way of changing the things we once took for granted. Independence becomes more complicated, our bodies don’t always cooperate the way they once did, and suddenly our children begin worrying about us in ways we may not be accustomed to. Yet Jimmie wasn’t sitting at home feeling sorry for herself. She was at Winn-Dixie, doing her job, talking to people and continuing to live her life. She told me that she had to work, but she didn’t seem bitter about it. In fact, she said she enjoyed being around people and liked having the opportunity to talk with them. Perhaps her job wasn’t simply a way to earn a little extra money. Perhaps it was also a way to remain connected to the world around her.

Behind her register, I noticed a rollator. I told her that I hoped she was able to sit down and take breaks throughout the day, especially considering how long she had to stand. She assured me that she did.

That little conversation has stayed with me because it reminded me how easily we can overlook what someone else may be carrying. We see an employee doing a job. We don’t always see the aching feet, the tired body, the financial concerns, the grief, the fears or the memories that person carries beneath their uniform.

How many Jimmies are there in our communities? How many older adults are quietly working because their Social Security isn’t enough to cover the rising cost of everything from groceries to housing and utilities? How many are standing behind registers or working other jobs when their bodies would probably rather be sitting in a comfortable chair at home? How many are doing it without complaint because they don’t see another option? And perhaps an even more important question is this: How many of them are simply longing for someone to notice them?

That question has made me think differently about the people I encounter in everyday life. The cashier isn’t simply a cashier. The person pushing the shopping cart isn’t simply an employee. The elderly man bagging groceries isn’t simply someone doing a job. Each one is a person created in the image of God, carrying a lifetime of experiences, relationships, losses, victories, disappointments and dreams. We see a uniform. God sees a beloved child. We see a job. God sees a lifetime. We see someone serving us. God sees someone worthy of dignity, kindness and compassion.

Perhaps that’s why Jimmie’s story touched me so deeply. She reminded me that we don’t have to go somewhere special to find an opportunity to show God’s love. We don’t have to stand behind a pulpit, travel to a foreign country or organize a great ministry event. Sometimes ministry happens in the checkout line at a grocery store. Sometimes it happens when we put down our phone, look someone in the eyes and ask a simple question. Sometimes it happens when we notice a wedding ring hanging from a chain and take the time to ask about the story behind it.

We may never know what that small conversation meant to Jimmie. Perhaps she went home that evening and never thought about it again. But I know what it meant to me. It reminded me that everyone we meet deserves to be seen, and sometimes the most meaningful thing we can give another person is something that costs us absolutely nothing, our time, our attention and our willingness to listen.

I’ve thought about that gold wedding band many times since leaving the store. It was just a ring, but to Jimmie it was so much more. It was a reminder of someone she had loved, someone whose absence she still carried, and perhaps a tangible connection to a chapter of her life that she wasn’t ready to let go of. She wore it close to her heart, just as she continued carrying her husband close to her heart.

I wonder how many other people I pass each day are carrying invisible things close to their hearts. Maybe the elderly woman in the next checkout line is grieving a husband. Maybe the man stocking the shelves is worried about how he will pay his electric bill. Maybe the person who seems impatient is struggling with loneliness. Maybe the woman who smiles at us while bagging our groceries hasn’t had a meaningful conversation with another person all day. We simply don’t know.

That’s why kindness matters. That’s why slowing down matters. That’s why looking people in the eyes matters. And that’s why I believe God sometimes puts people in our path who need more than a transaction. They need a moment of human connection. They need to know they are still visible in a world that can so easily overlook them.

Jimmie taught me that day that growing older doesn’t mean our lives stop having purpose. Sometimes purpose looks different than it did when we were younger. It may not be found in careers, raising children or accomplishing great things. Sometimes purpose is found in a smile, a conversation, a kind word or simply showing up and being willing to connect with the people God places around us.

I left that grocery store with a bag of food for dinner, but I carried something much more valuable with me. I carried the memory of an elderly woman with a cheerful smile, a gold wedding band hanging around her neck and a story that reminded me to look beyond what my eyes initially see.

The next time you’re standing in a checkout line, don’t be so quick to look at your phone or become frustrated because the line isn’t moving fast enough. Look at the person standing in front of you. Look at the person behind the register. Take a moment to remember that you’re not simply completing a transaction. You’re standing in front of another human being who has a story you may never know.

Maybe God has placed that person in your path for a reason. Maybe they need your smile, your kindness or simply someone to ask how they’re doing and actually care enough to listen. And maybe, just maybe, God has placed them there because you need the reminder that every person we encounter is carrying something we cannot see, and every person deserves to be treated as someone deeply loved by God.

I don’t know if I’ll ever see Jimmie again. I don’t know where life will take her or how many more hours she’ll spend behind that register. But I pray that God continues to strengthen her, provide for her and surround her with people who see her, not merely as a cashier, but as a woman who has lived a lifetime, loved deeply, endured hardship and still has a smile to share.

And I pray that when I encounter another Jimmie somewhere along life’s journey, I’ll remember to slow down long enough to see her. Because sometimes the people we think we’re simply passing by are the very people God has placed along our journey to teach us something about love.

Heavenly Father, 

Thank You for the people You place in our lives, even when we meet them for only a few brief moments. Thank You for reminding us through people like Jimmie that every life has value, every person has a story and every soul matters to You. 

Forgive us for the times we become so busy that we fail to notice the people standing right in front of us. Give us compassionate hearts for those who are aging, struggling financially, grieving the loss of loved ones or simply trying to make it through another day. 

Help us to look beyond uniforms, occupations, appearances and circumstances and see people the way You see them. Teach us to be patient, kind and willing to listen, remembering that ministry doesn’t always require a grand gesture; sometimes it begins with a smile, a question, a few minutes of conversation or simply making someone feel seen. 

When our paths cross with someone who needs encouragement, help us recognize that moment as an opportunity to reflect Your love. May we never be so busy rushing through life that we miss the people You intentionally place along our journey.

In Jesus’ name, 
Amen

Everyday Devotionals by Bonnie Annis 

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The Woman Behind the Register

“Do not neglect to show hospitality to strangers, for by doing this some have welcomed angels as guests without knowing it.” — H...